Follow the steps in Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service to restore the plugins and avoid removing them in future. In some cases, Microsoft Azure Active Directory, or MSA WAM plugins may be missing on the device that blocks user from signing into Office.After resetting Internet Explorer Settings, you will lose any custom settings. Additionally, you can reset Internet Explorer Options, and then try signing into Office again (go to Tools > Internet Options > Advanced > Reset Internet Explorer Settings). If the investigation suggests that an authentication process is experiencing network or connectivity issues, then these steps will be helpful.If you experience device issues, for example, the device is deleted or disabled, follow these recommendations.Manually sign-out of all accounts in the Office app, then restart the app and sign-in again.If you experience sign-in issues, consider the following recommendations: Specific errors are displayed in Office apps or the sign-in user interface.Sign-in window doesn't show up, is blank, prematurely disappears, or gets stops working.Unable to sign in: Repeated password prompts, "Credentials Needed", or "Needs Password" statuses.Recommendations on resolving common sign-in issuesĪuthentication issues during sign-in or activation typically manifest as one of the following symptoms: Additionally, all future innovations will be implemented on WAM. ![]() Furthermore, on Windows devices, some of the security-related features are available exclusively via WAM and are otherwise not possible. Starting with build, Microsoft 365 apps use Web Account Manager (WAM) for sign-in workflows on Windows builds that are later than 15000 (Windows 10, version 1703, build 15063.138).ĪDAL enables sign-in features such as Multi-Factor Authentication (MFA), smart card, and certificate-based authentication for Office client apps across different platforms. Microsoft 365 apps (for example, Office client apps) use Azure Active Directory Authentication Library (ADAL) framework-based Modern Authentication by default. Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 3, 5.To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant.ĭisabling ADAL or WAM authentication as a solution to fix sign-in or activation issues can have adverse effects in your environment and is not recommended. Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1 USB Device: Bluetooth USB Host Controller USB Device: Apple Internal Keyboard / Trackpad PCI Card: Apple 57762-A0, Ethernet Controller, ATA Device: APPLE SSD SM0256G, 251 GB Network Service: Thunderbolt Ethernet, Ethernet, en3 Graphics: Intel Iris Pro, Intel Iris Pro, Built-In Model: MacBookPro11,4, BootROM 00, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f23 Library not loaded: from: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft WordĠx8fe6b000 - 0x8fe9f5cf dyld (360.18) /usr/lib/dyld " also installed it with out "Install on boot drive after imaging" And it does not want to launch, it crashes" Process: Microsoft Word ![]() This is also in reference to what i said in an earlier post the PKG has not been modified in any way. ![]() I install the PKG from the ISO that was downloaded from MS volume license site and i install the pkg during the imaging process below is the error report i get when i open any apps from MS office 2016.
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